On display to order products

When you order a product from one of our showrooms, we will order a brand new version of it from the manufacturer directly. The models in our showrooms are not available for immediate purchase unless expressly stated as so. This process is the same as when you order a product from our website, and our in-house delivery team will aim to deliver your product(s) within the stated delivery timescale on the product listing page.

Delivery of your order

All deliveries of orders made from our showrooms are free of charge within the UK. The delivery timescales of your product will be subject to the same lead times as those stated on our websites. All delivery dates are provided as an estimate, provided in good faith and based upon the information provided to us by our suppliers at the time. Special orders can be delayed for reasons beyond the control of our suppliers.

Your delivery will be made either by our own team, or by a chosen carrier depending on the nature of the products ordered or your delivery area. Adequate and safe access to your room of choice is your responsibility as is the provision of safe passage free from vulnerable items such as floor lamps occasional furniture pictures or any other removable items, which may hinder the delivery process. If our operatives deem the delivery access to be unsafe or inappropriate they may at their discretion decide to terminate the delivery pending at another time. Please note if a delivery is rescheduled under these circumstances additional delivery charges may apply.

In the event, you are not available at the time of the attempted delivery a card will be left advising you we called. Please contact us or our delivery contractor within 24 hours to make a new appointment. An alternative delivery date can be arranged but further charges may apply. If we do not hear from you within this period it is likely the goods will be returned to us and in this instance, charges will apply.

Time of delivery is not the essence in these terms and conditions except to the extent that we will fulfil all orders within 30 days of our acceptance of the order unless you expressly agree otherwise. We will not be liable for any loss or damage incurred by you through any reasonable delay due to unforeseen circumstances outside of the reasonable control of our company or any reasonable rescheduling of delivery.

Where you have elected to have your goods delivered to a third party carrier or other such establishment engaged by you it is the responsibility of that entity or person to accept the delivery on your behalf and sign for it accordingly. We will not accept any responsibility liability or damage after the signed acceptance.